Business Texting
Two-way texting on your business number, with every thread saved to the customer record.
Two-way texting on your business numbers — the same channel that already answers your missed calls, asks for your reviews, and confirms your appointments. Every conversation lands on the customer record, not on a tech's personal phone.
How it works
01/04
7:10 PM
A call comes in after hours and nobody can pick up
The crew is off. Under any other setup this call is gone and the caller is already dialling somebody else.
02/04
7:10 PM
A text goes back from the business number
The reply is sent from the same number they dialled, so it lands as a response instead of an unknown message.
03/04
7:14 PM
The customer replies and books
Texting suits the customer better than a callback they have to be free for, so the booking finishes in four messages.
04/04
It stays with you
The whole thread lives on the customer record
Nothing is on a tech's personal phone. When they hand off, take a day off, or leave, the conversation is still yours and the next person reads it from the start.
- Time
- 7:10 PM
- Number
- New caller
- Ring result
- Missed
- Source
- Business profile
An illustrative example
What it does
Everything Business Texting handles — built in, not bolted on.
- Two-way SMS from your tracked business numbers
- Missed-call text back — automatic reply the moment a call goes unanswered
- Review requests by text
- Appointment confirmations and reminders by text
- SMS templates for quotes, follow-ups, and scheduling
- Multi-channel sequences — text, email, and voice
- Full conversation history on the contact record
What changes
What life looks like before and after.
- Before
Another login, another export, another guess.
AfterReach customers on the channel they actually answer — texts get read, voicemails don't
- Before
Manual work that should happen automatically.
AfterRecover missed calls before the customer dials your competitor
- Before
Scattered across tools that don't share a record.
AfterNothing lives on a personal phone — every thread is logged, searchable, and owned by the business
- Before
Easy to drop when the day gets busy.
AfterThe number that tracks your marketing is the number that talks to your customers
When you'd use it
How operators put this to work.
- Automation
A 7pm missed call gets a text back in seconds
the job books before Monday
- Automation
Tech texts the quote follow-up from the office number, not his cell
Two-way texting on your business number, with every thread saved to the customer record.
- Automation
Front desk confirms tomorrow's schedule in one batch of texts
Two-way texting on your business number, with every thread saved to the customer record.
- Automation
Customer replies to a review request while the truck is still in the driveway
Two-way texting on your business number, with every thread saved to the customer record.
More in Automation
Explore what else ships in this category.
Texting is how your customers already communicate. Put it on your business number, attach it to the record, and never lose a thread.